Deutsch

Holofish · Legal

Help and Contact

Last updated:

Got a question, a problem or an idea for Holofish? Here you will find answers to the most common questions. If you are stuck, write to us.

Contact

Email hallo@holofish.app

We reply as quickly as we can, usually within a few days. To help us help you faster, please include your @handle, your iPhone model, the iOS version and the app version (shown at the very bottom of Settings). Never send us sign-in codes.

Common questions

How do I restore my purchases?

In Holofish, open the settings, tap the “Holofish Plus” card at the top and then “Restore purchases” at the very bottom (Settings Holofish Plus Restore purchases). Before that, sign in to Holofish with the same account (Apple or email) you used for the purchase, and use the same Apple ID on your iPhone.

How do I cancel Holofish Plus?

Subscriptions are handled by Apple, so you cancel in your iPhone’s Settings app, not in Holofish: Settings [your name] Subscriptions, then choose Holofish and tap “Cancel Subscription”. Or in the App Store: tap your profile picture at the top right, then “Subscriptions”. Cancel at least 24 hours before the end of the current period. Deleting the app or your account does not end the subscription.

How do I get a refund?

Because Apple handles the payment, only Apple can issue refunds. Request one at reportaproblem.apple.com.

How do I delete my account?

In the app under Settings Data Delete account. To confirm, type DELETE. We then immediately delete all your catches, cards, photos, comments and account data; this cannot be undone. Export your data first if you want to keep it. Cancel a Plus subscription separately in your Apple ID settings. If you can no longer get into the app, write to us; we will delete the account as soon as it is clear that it belongs to you.

How do I export my data?

Under Settings Data Export my data the app creates a JSON file with your profile, your catches (with links to your images), XP, achievements, followers, comments, reactions and other account data. You can save or pass it on from the share sheet.

How do I report content or block someone?

Tap the three-dot menu on a catch, comment or profile and choose “Report” or “Block”. We review reports within 24 hours. You manage blocked people under Settings Privacy Blocked people. You can also report illegal content to us by email at hallo@holofish.app. More in the community rules.

I can't get into my account

Holofish has no passwords. If you signed in with email, enter your address in the app and you will get a new code that is valid for 10 minutes. Check your spam folder too. If you signed in with Apple, tap “Continue with Apple” again and use the same Apple ID.

An anonymous account is tied to your device. Secure it in good time under Settings Account Secure account so you keep your cards on a new iPhone too. If none of this helps, write to us.

What happens to my location?

Location is off by default. If you turn it on, we store exact catch locations encrypted and show them only to you. Others see at most a rough region or a water name you type yourself. More in the Privacy Policy.

Legal